Tata Business Support Services Recruitment for Fresher's on 27th to 30th Jan 2015 As a Customer Care Executive @Hyderabad.
About Company :
Name of the Company : Tata Business Support Services
Job Role : Customer care Executive
Qualification : 12th Pass / Diploma
Experience : Fresher's (2013 and 2014 Pass outs)
Salary Compensation : As per Company
Job Location : Hyderabad
Interview Location : Hyderabad
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
Ø Attend inbound calls of customers with regards to give or take information.
Ø Ability to up sell/ cross sell.
Ø Ability to understand what makes the customer tick.
Ø Implement all feedback given by Supervisors.
Ø Questions team leader or manager to obtain full understanding of what information is being requested.
Ø Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Ø Manage length of calls.
· Service levels and quality of resolution provided for service requests processed.
· Nil Repeat requests(Calls/SMS/Emails etc)
Note: – we have openings for optional languages like Kannada, Malayalam,Tamil, Marathi, Assamese.
Working Hours for the process:
§ Process timings –Rotational shifts (Including night shifts)
§ Weekly Off – Rotational
Interview Process:-
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round
Please Carry the Below Documents :
# Copy of Updated Resume and 2 Passport size Photos.
# Photo ID Proof (Pan-Card or Voter id or College id or Driving License or Aadhar Card)
Apply Mode : Walk-in
Date of Walk-in : 27th to 30th January 2015
Time of Walk-in : 09:00 AM – 1:00 PM only
Walk-in Address: TATA BUSINESS SUPPORT SERVICES
Vijay Sai towers 7th Floor
Above Reliance Digital show room
Opp BJP party office Kukatpally, Hyderabad .
Contact person:B.Vinay kumar
Contact Number : 040-66951995.
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